Refund policy

Brook & Purr Return & Refund Policy

Last Updated: August 26, 2026

At Brook & Purr, we stand behind the quality of our products. We want you to feel confident in your purchase, which is why we offer an industry-leading 365-Day Money Back Guarantee and a 5-Year Limited Warranty.

1. 365-Day Money Back Guarantee

If you aren’t satisfied with your purchase, you have 365 days from the date of delivery to request a refund.

  • Opened Products: We understand you need to try the product to know if it works for you. We accept returns even if the item has been opened or used.

  • Limit: To prevent abuse, the guarantee is limited to one opened unit of any specific item per customer.

2. 5-Year Limited Warranty

We build our products to last. Every item purchased from Brook & Purr is backed by a 5-year limited warranty covering defects in materials and workmanship under normal use.

  • If your product fails or exhibits a manufacturing defect within five years of the original purchase date, we will repair or replace it at no charge.

  • This warranty does not cover normal wear and tear, misuse, accidental damage, or unauthorized modifications. To file a warranty claim, reach out to us at hello@brookandpurr.com with your order details and photos of the issue.

3. How to Start a Return

To initiate a return, please contact our support team at hello@brookandpurr.com with your order number and the reason for your return.

  • Please do not send items back to us without first receiving a return authorization.

  • Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or covered under warranty.

4. Refunds

Once your return is received (or your refund request is approved), we will process the credit back to your original payment method.

  • Timeline: Most banks process refunds within 5–10 business days.

  • Shipping Fees: Original shipping charges are non-refundable.

5. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please take a photo and contact us immediately. We will ship out a replacement at no additional cost to you.

6. Cancellations

We process orders quickly to get your items to you ASAP. If you need to cancel an order, please email us within 2 hours of purchase. Once an order has reached the fulfillment stage, it can no longer be cancelled but can be returned per the policy above.